ChetelySupport
We're a small team and read every message.
Email us at [email protected] and we'll get back to you as soon as we can, usually within two working days. If you're writing about your account, send it from the email address you use for Chetely.
Common questions
How does the group streak work?
Your group's streak grows on every day that at least 70% of the members (rounded up) complete their shared habits. In a group of 5, that means 4 people. Days follow the group's time zone.
How do I join a friend's group?
Tap the invite link your friend sent you, or open Chetely, go to Groups, tap Join group and enter the code.
Who pays for Chetely Plus?
Only the group owner. One Plus subscription covers every group that person owns and lets each group have up to 25 members. Members never pay.
How do I cancel Chetely Plus?
On iPhone: Settings, tap your name, Subscriptions, Chetely. On Android: Google Play, your profile picture, Payments & subscriptions, Subscriptions. Deleting the app does not cancel your subscription.
Can I get a refund?
Purchases are handled by Apple or Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, use Google Play's refund option in your order history.
How do I report or block someone?
Tap the menu on any post or photo in the feed and choose Report or Block. A blocked user's content is hidden from you everywhere in the app. We aim to review reports within 24 hours.
How do I delete my account?
In the app, go to You, then Settings, then Delete account. If you own groups, you'll need to delete them first. You can also email us and we'll do it for you. See our Privacy Policy for what happens to your data.